CUSTOMER CARE
Frequently asked questions.
Quick answers about shopping, payment, delivery and returns.
How can I place an order?
Browse products, open a product, add it to your cart and continue through checkout.
Which payments do you support?
The shop can support the payment methods configured by the administrator, including cash, mobile money and cards where enabled.
Can I ask about a product before buying?
Yes. Use the product message option or the Contact page to ask about availability, price or delivery.
How do I track my order?
Keep your transaction/order reference and contact the shop if you need assistance with an order.
What if an item is out of stock?
Contact us and ask whether a restock is expected. The storefront also shows current stock status.
How do returns work?
See the Returns page or contact the shop so we can review the product and purchase details.